Česta pitanja

Frequently Asked Questions

Ordering & Delivery

How long does delivery take?
We offer next-day delivery on all UK orders placed before 2pm. Standard delivery takes 2-3 business days.

Is delivery free?
Yes, delivery is free on all orders over £600. Standard delivery is £5.95.

Do you deliver internationally?
Currently we deliver across the United Kingdom only.

Products

Are your products tested on animals?
Absolutely not. All Skymedic products are cruelty-free and never tested on animals.

Are the products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. We recommend taking our Skin Quiz for personalised recommendations.

What does ISO 13485 certification mean?
ISO 13485 is the international standard for medical device quality management. It ensures our products meet the highest standards of safety, quality, and efficacy.

Professional Accounts

How do I apply for a professional account?
Visit our Veleprodaja page and complete the registration form. You'll need to provide proof of qualification.

What are the benefits of a professional account?
Professional accounts receive exclusive wholesale pricing, priority delivery, access to Skymedic Academy training, and a dedicated account manager.