Privacy policy

About this Policy

SKY MEDIC UK LTD is committed to protecting our customer’s privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. SKY MEDIC UK LTD (“SKY MEDIC”, “we” or “us”) is the data controller of the personal data collected via or in connection with SKY MEDIC and any associated App.

What Personal Data is Collected?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and
Other information necessary to provide the Site, for example we may access your location if you give us your consent.

How is Your Personal Data Used?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

To fulfil your order and maintain your online account.
To manage and respond to any queries or complaints to our customer service team.
To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
To improve and maintain the Site, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.

Legal bases under EU/UK data protection laws.

We rely on the following legal bases under data protection law to process your personal data:

Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you.
Because we have obtained your consent. If you have consented to a processing activity, you can withdraw your consent at any time. We explain how to do this in the Cookies and Personalisation section and Marketing section of this policy.
Because it is in our legitimate interests as an e-commerce provider to maintain, promote and protect our business and services.
In very limited cases, because it is necessary to comply with a legal obligation which we are subject to.

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us, you can change your preferences at any time by contacting us or clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time.

Who is Your Information Shared With?

We share customers’ personal data with third parties in the following circumstances:

With other companies in our group of companies, as necessary to operate the Site.
With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
With our professional and legal advisors.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

Otherwise, where we have your consent or are otherwise legally permitted to do so.

International Transfers

In offering and providing our products and services, your personal information may be transferred, stored or processed in countries other than the United Kingdom and Republic of Ireland in which the information was originally collected (such as the United States). Those countries may not have the same data protection laws as your country of residence, and your personal information will be subject to applicable foreign laws. When we transfer your personal information to other countries, we will protect that information. We will also comply with applicable legal requirements providing adequate protection for the transfer of personal information, such as the conclusion of data transfer agreements, E.U. Standard Contractual Clauses, the UK’s International Data Transfer Agreement or other applicable data transfer mechanisms.

Storage and Retention

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Security

This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Children

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Cookies

Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.

Your Rights

You have certain rights in respect of your personal data, including the right to access and correct your personal data, or to transfer your personal data to another entity in a commonly-used format. You can ask for a copy of your personal data, make corrections to your personal data, and in some cases e.g. where our purposes for processing have come to an end, ask us to delete it.

In addition, you can:

Object to our use of your personal data in certain situations, including where we use your personal data for direct marketing. See section “Marketing” for details of how to opt out of direct marketing.
Transfer your personal data, in certain circumstances, to another provider, in a commonly used format.
Complain to the data protection regulator in your country. In the UK this is the Information Commissioner’s Office (www.ico.org.uk).

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us via the message centre in your online account or use on the details below:

Sky Medic UK Ltd, 58 Elizabeth Court, 1- Palgrave Gardens, London, MX – NW16EJ

Phone Number: 44-7717205296